Privacy Policy

Last updated · July 2026

Bricklane Property Group Pty Ltd (ABN 28 698 491 744) trading as Bricklane Property Group (“BPG”, “we”, “us”) is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy covers everyone we deal with in providing property management, leasing and related real estate services: property owners, tenants and applicants, referral partners, tradespeople, guarantors and job applicants.

Website and cookies

You can browse this website without identifying yourself. We use cookies and server logs to record technical information (browser, pages viewed, IP address, access times) to improve the website’s performance. You can block or manage cookies in your browser settings.

What we collect

We collect what is necessary to run our business, deliver our services and meet our legal obligations. Depending on who you are, this includes:

• Property owners: name, contact details, property and access details, bank account details for rent disbursement, ABN or TFN where required for tax reporting, and insurance, mortgage or financial details relevant to managing your property.
• Tenants and applicants: name, contact details, date of birth, identity documents, proof of income and employment, rental history and references, the outcome of any tenancy database check, and tenancy records once you move in — rent payments, bond, maintenance, inspections and any disputes.
• Others: business and contact details of referral partners, tradespeople and contractors; guarantor details; job applicant resumes and referees; and anything you provide to us directly.

We only collect sensitive information (for example, health or accessibility needs relevant to a tenancy) where it is necessary and you provide it or consent to its collection.

How we collect it

Where practicable we collect information directly from you — in person, in documents such as tenancy applications and management agreements, by email or via this website. We may also collect it from referees, previous agents and employers when you apply for a tenancy, from residential tenancy databases where permitted by law, from referral partners who introduce you to us, and from publicly available sources.

How we hold it

Information is held mainly electronically — in our property management software, CRM and secure cloud storage — with access limited to people who need it for their role. Rent and other trust money is held in a statutory trust account and independently audited. When information is no longer required and we are not legally obliged to retain it, we securely destroy or de-identify it.

How we use and disclose it

We use your information to assess tenancy applications, manage tenancies and properties, collect and disburse rent, arrange repairs and maintenance, assist owners with insurance claims, account and report to owners, respond to enquiries, market our services, recruit, recover debts and meet our obligations under tenancy, estate agents and trust accounting legislation. If you do not provide the information we ask for, we may be unable to provide the service — including processing a tenancy application.

We may disclose your information to:

• property owners, so they can assess your application and meet their obligations as a rental provider (and owner details to tenants where required by law);
• referees, previous agents, employers and residential tenancy databases when assessing an application, where permitted by tenancy laws;
• tradespeople and contractors — contact and access details only — to carry out work at a managed property;
• insurers, brokers and loss assessors for landlord insurance claims we assist with;
• the bond authority, tribunals, courts and regulators such as Consumer Affairs Victoria; and
• our service providers and advisers on a confidential basis (software, IT, data storage, accountants, auditors, lawyers), recruitment agencies if you apply to work with us, and anyone else where the law requires or allows, or with your consent.

We do not sell personal information.

Overseas disclosure

Some software and cloud providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs. We do not otherwise send personal information overseas.

Direct marketing

We may send you information about our services and market updates. You can opt out at any time via the unsubscribe link or by contacting us. We never use sensitive information for marketing.

Accuracy and security

We take reasonable steps to keep the information we hold accurate, current and complete, and to protect it from misuse, interference, loss and unauthorised access. Please let us know if your details change.

Where appropriate we use secure transmission facilities, but no transmission of information over the internet is completely secure and we cannot warrant the security of information sent to us online.

Access and correction

You can ask to access or correct the personal information we hold about you at any time. There is no fee to make a request, though we may need to verify your identity and may charge for supplying information in a particular format. We will comply except where the Privacy Act allows us to refuse. If we refuse a request, we will tell you why in writing and how to complain; if we decline to correct information, you can ask us to attach a statement that you consider it inaccurate.

Links to other websites

Our website may link to third party websites. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page and takes effect when posted.

Questions and complaints

Questions and complaints can be directed to:

We will respond within a reasonable period and endeavour to resolve your complaint.